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Refund & Cancellation Policy

Effective Date: 20/11/2025

Day Done is a technology platform that connects Clients with independent Service Providers ("Providers") for short-term, same-day job tasks. This Refund & Cancellation Policy governs all payment-related actions, cancellation rules, and dispute processes for activities conducted on the Day Done Platform.

Payment Process on Day Done

Day Done collects payment from Clients only after a task is completed, not before.

A task is considered completed when the Client marks the Service Provider's attendance as "Present/Completed" inside the Platform.

Once marked "Present/Completed":

  • The Client is charged the corresponding task fee through Razorpay.
  • The Provider becomes eligible for payout.

Refunds

Refunds apply only to payments made by Clients after marking a Service Provider as "Present/Completed."

Clients may request a refund in the following cases:

  • The Service Provider was incorrectly marked as "Present/Completed" due to: The Provider not actually arriving ("no-show"), the task being left largely incomplete or performed unsatisfactorily, or the Provider abandoning the task without acceptable cause.
  • The Client must submit the refund request within 24 hours of the scheduled task completion time.
  • The Client must provide relevant evidence such as: Photos or videos, chat or call logs, witness statements, or any additional proof requested by Day Done.

Day Done will review all refund claims in good faith by coordinating with both parties.

Approval or rejection of refunds remains solely at Day Done's discretion, based on evidence and Platform policies.

Cancellations

Since payment happens only after completion, cancellation rules differ for Clients and Providers.

Client Cancellations

If the Client cancels a task request:

  • More than 24 hours before the scheduled start time → No penalty
  • Within 24 hours of the scheduled start time → A partial deduction may apply (Platform fee + Razorpay charges + any applicable operational handling costs)

If the Client cancels after the Provider has already arrived, Day Done may charge a minimum visit fee, at Day Done's discretion.

Provider Cancellations

Providers may cancel accepted tasks but must notify the Client promptly.

Day Done will attempt to reassign alternate Providers when possible.

Frequent or late cancellations by Providers may result in:

  • Lower ratings
  • Temporary restrictions
  • Permanent removal from the Platform

Platform Service Fee & Payment Adjustments

The Platform Service Fee (currently 5%) and Razorpay payment gateway charges are non-refundable, unless Day Done determines otherwise.

If a refund is approved:

  • Day Done may reverse or withhold payouts to the Provider.
  • Refunds are sent to the original payment method (or offered as platform credit), depending on banking/gateway policies.

Refund processing timelines depend on Razorpay and the user's bank.

Dispute Resolution

Day Done acts only as a facilitator between Clients and Providers.

All disputes must be submitted with clear evidence.

Day Done's internal decision on refunds, partial refunds, or payout reversals is final for Platform purposes.

Users retain the right to pursue external legal remedies independent of the Platform.

Questions About Refunds or Cancellations?

Contact us for assistance:

Email:info@daydone.in

Day Done, Bengaluru, India