Terms & Condition

Day Done is a technology‑based online marketplace that enables registered users seeking short‑term event‑related services (Clients) to post time‑bound service requirements (Task Requests) and enables independent third‑party service providers (Service Providers) to offer and perform such services.

Typical services include, without limitation, event support roles such as registration desk support, ushers, stage and backstage crew, logistics and set‑up assistance, basic technical support, crowd management assistance, hospitality support and similar on‑ground event services (Services).

Any agreement for Services is concluded directly between the Client and the Service Provider. Day Done is not an employer, staffing agency, recruitment agency, or service provider and does not control or supervise how Services are performed.

Users must create an account, provide accurate information, and keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

Clients are individuals or entities who post Task Requests and purchase Services for their own events, colleges, organisations, or venues.

Service Providers are independent individuals or entities who offer and perform Services on a freelance / independent contractor basis

Service Providers

Operate on their own account and risk, are free to accept or reject Task Requests, and may provide services to others outside the Platform.

Are solely responsible for holding any required registrations, licences, permits and complying with applicable law, including tax obligations (such as income tax and, where applicable, GST).

You must be at least 18 years of age and have the legal capacity to enter into contracts under the laws of India.

Clients may post Task Requests specifying the event type, date, time, location, required roles, estimated duration and consideration payable for the Services.

Service Providers may view Task Requests and choose to express interest or accept them, subject to availability and their independent judgment.

When a Client confirms a particular Service Provider for a Task Request, a service contract is formed between the Client and the Service Provider only. Day Done is not a party to that contract and is not responsible for the performance, quality, safety or legality of the Services.

Upon completion of the Services, the Client must confirm on the Platform whether the Task has been satisfactorily completed (Service Completion Confirmation). This confirmation forms the basis for release of payouts to the Service Provider.

If a Service Provider does not report for duty or leaves substantially early without justification, the Client may mark the Task as not completed and raise a dispute through the Platform

Day Done may, at its discretion, review available information (including communications through the Platform) and take limited platform‑level actions such as adjusting ratings, warnings, or account restrictions. Such decisions are for Platform governance only and do not prejudice the legal rights of Clients or Service Providers against each other.

Clients agree to pay the total amount payable for a Task (Service Amount) through Razorpay or other supported payment gateways integrated with the Platform

By using the Platform, Service Providers appoint Day Done as their limited payment collection agent solely for the purpose of receiving the Service Amount from Clients and settling payouts to Service Providers

Day Done will:

Collect the Service Amount from the Client

Deduct a Platform Service Fee (currently 5% of the Service Amount) towards technology,marketplace, and payment facilitation services.

Remit the remaining balance as a payout to the Service Provider, treated as a vendor/independent contractor payment and not as salary, wages, or employment benefits.

Payouts are subject to

(a) Service Completion Confirmation

(b) successful settlement by Razorpay and banking partners

(c) applicable holding periods and compliance checks. Day Done is not liable for delays attributable to payment gateways, banks, or regulatory holds.

Refunds, chargebacks, and reversals are governed by the applicable payment gateway and banking terms. In the event of a refund or chargeback, Day Done may adjust, reverse or withhold payouts to the concerned Service Provider to reflect the financial outcome.

Nothing in these Terms or in your use of the Platform creates any employer–employee, principal–agent, partnership or joint venture relationship between Day Done and any Client or Service Provider.

Service Providers acknowledge that they:

Are independent contractors providing Services directly to Clients

Are not entitled to any employment benefits, minimum wages, social security, insurance, or other statutory benefits from Day Done.

Are solely responsible for their own tax filings, social security contributions (if any), insurance, and compliance with applicable labour and other laws.

The Platform must not be used as a recruitment, job consultancy or staffing service. Any long‑term contractual or employment arrangements, if entered into directly between a Client and a Service Provider outside the Platform, are entirely at their own risk and responsibility, without any involvement or liability of Day Done.

Users agree not to:

Post unlawful, misleading, discriminatory, or fraudulent Task Requests or profiles.

Misrepresent identity, qualifications or permissions to work or provide services.

Manipulate ratings, fabricate Service Completion Confirmations, or otherwise interfere with the integrity of the review system.

Solicit or accept off‑Platform payments with the intent of avoiding the Platform Service Fee.

Use the Platform to offer or obtain permanent jobs, staffing, or recruitment services, or to evade applicable employment or labour laws.

Harass, abuse, defame, or unlawfully use personal data of other users.

To the maximum extent permitted by law, Day Done's aggregate liability arising out of or relating to the Platform shall be limited to the Platform Service Fee received by Day Done in relation to the specific transaction from which the claim arises.

Day Done is not liable for:

(a) acts or omissions of any Client or Service Provider

(b) non‑performance or deficient performance of Services

(c) personal injury, property damage, or other loss occurring at an event or venue

(d) indirect, incidental, consequential or punitive damages, including loss of profits or business. [1][2]

Each user agrees to indemnify and hold harmless Day Done, its officers and employees from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from: (a) breach of these Terms; (b) violation of applicable law; or (c) acts or omissions relating to Services or use of the Platform.

Day Done may suspend, restrict, or terminate any account or access to the Platform at its sole discretion, including in cases of suspected fraud, misuse, repeated cancellations/no‑shows, non‑payment, or legal non‑compliance

Upon termination, all accrued payment obligations between Clients and Service Providers remain enforceable between them, and any amounts validly due to Day Done shall remain payable.

All rights, title and interest in and to the Platform, including its content, design, trademarks, logos, and software, are owned by Day Done or its licensors.

Users are granted a limited, non‑exclusive, revocable, non‑transferable licence to access and use the Platform solely for its intended marketplace purposes in accordance with these Terms

These Terms are governed by and construed in accordance with the laws of India.

The courts at Bengaluru, Karnataka shall have exclusive jurisdiction over all disputes arising out of or in connection with these Terms or your use of the Platform.

Day Done may modify these Terms from time to time. Updated Terms will be posted on the Platform with a revised Effective date.

Continued access or use of the Platform after the changes take effect will constitute your acceptance of the revised Terms.