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Privacy Policy

Effective Date: 20/11/2025

Day Done ("we", "us", "Platform") respects your privacy and is committed to protecting personal information collected through our technology marketplace connecting Clients with independent Service Providers for event-related tasks. This Privacy Policy explains how we collect, use, disclose, and safeguard your data in compliance with applicable Indian laws.

Information We Collect

Account Information

Name, email, phone number, date of birth, and payment details (processed via Razorpay) when you register as a Client or Service Provider.

Service Data

Task preferences, location, event details, Service Completion Confirmations, ratings, and communications between Clients and Service Providers.

Technical Data

IP address, device information, browser type, usage patterns, and cookies for platform functionality and analytics.

Verification Data

Government ID, address proof, or bank details for Service Provider verification (where required).

We collect only information necessary to operate the marketplace, facilitate Task Requests, and process vendor payouts.

How We Use Your Information

To create and manage user accounts, match Clients with Service Providers, and enable communication for specific tasks.

To process payments, deduct Platform Service Fees, and disburse payouts to Service Providers as independent vendors.

To verify identities, prevent fraud, ensure platform safety, and improve services through analytics.

To send transactional notifications, service updates, or promotional communications (you may opt out).

Service Providers' limited contact details (name, phone) may be shared with Clients solely for the assigned task, and vice versa. No broader data sharing occurs without consent.

Sharing Your Information

Service Parties

Limited data shared directly between matched Client and Service Provider for task execution.

Payment Partners

Razorpay and banks for transaction processing (they have their own privacy policies).

Legal Compliance

With government authorities if required by law, court order, or to protect rights/safety.

We do not sell or rent data to third parties. Aggregated, anonymized data may be used for business insights.

Data Security & Retention

We implement reasonable security measures (encryption, access controls) to protect data. However, no system is completely secure.

Data is retained as needed for business/tax purposes or legal requirements, then securely deleted.

Your Rights & Choices

Access, correct, or delete your information via account settings or by emailing info@daydone.in.

Opt out of non-essential communications.

Service Providers control their profile visibility; Clients control saved preferences.

Children's Privacy

The Platform is not for users under 18. We do not knowingly collect data from minors.

Changes to This Policy

Updates will be posted here with a new effective date. Continued use constitutes acceptance.

Contact Us

For privacy questions or concerns:

Email:info@daydone.in

Day Done, Bengaluru, India